COMMON QUESTIONS

All products are of international origin. We have suppliers located all over the world, including the North American, Asian and European continents.

No, the fee is already included in the value of the product.

Delivery time varies depending on the city and state. Delivery will be made between 6 and 15 working days via the Post Office. This period starts from the date of confirmation of payment for your order.

Every order has a tracking code, which is provided by email after shipping. To check the delivery progress of your order, simply click on the code/link you received by email to be directed, or access the 'Track Order' page available in the footer menu.

This is because the order is international. The tracking code only appears in the postal system after the RFB has received the order in Brazil. In the meantime, tracking must be carried out here on our website, simply click on the code/link you received by email to be directed, or access the 'Track Order' page available in the footer menu.

As we work with several manufacturers, it is normal for some items to arrive separately, as they may have been sent from different locations. In this case, a tracking code is generated for each item in the order. If you only received one of the codes, please contact us through our support channels.